Privacy Policy

1. Who We Are

This Privacy Policy applies to Elite Mansfield Concrete ("we", "us", or "our"), a concrete contractor based in Mansfield, MA. Our website is located at concretemansfield.com. If you have questions about this policy, contact us at contact@concretemansfield.com.

2. What Information We Collect

Information You Provide Directly

When you fill out a contact form or request an estimate on our website, we collect the information you submit. This may include your name, phone number, email address, property address, and a description of the work you are inquiring about. We only collect what you choose to share with us.

Information Collected Automatically

When you visit our website, basic technical information is automatically collected by our hosting infrastructure and any analytics tools we use. This may include your IP address, browser type, operating system, the pages you visit, and the time and date of your visit. This information does not personally identify you on its own.

Cookies

Our website may use cookies - small text files stored on your device - to help the site function properly and to understand how visitors use it. You can control cookie settings through your browser. Disabling cookies may affect some features of the site, but will not prevent you from viewing content or contacting us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request.
• To schedule and coordinate work on your property.
• To send you information related to your project, such as estimates, invoices, or follow-up communications.
• To understand how our website is being used so we can improve it.
• To comply with any legal obligations that apply to our business.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that would significantly affect you.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may use third-party tools to operate our website or process contact form submissions (for example, a form provider or email platform). These providers are only given access to information necessary to perform their function and are required to keep it confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
• Business Transfer: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you of any such change in advance.

5. Data Retention

We retain personal information for as long as it is needed for the purpose it was collected - typically for the duration of our business relationship with you plus a reasonable period afterward to address any follow-up questions or legal requirements. Contact form submissions are retained for as long as necessary to respond to your inquiry. You may request deletion of your data at any time by contacting us at contact@concretemansfield.com.

6. Your Rights

You have the right to:

• Ask what personal information we hold about you.
• Request a copy of the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request that we delete your personal information, subject to any legal obligations we have to retain it.
• Opt out of any marketing communications at any time.

To exercise any of these rights, contact us by email at contact@concretemansfield.com. We will respond within a reasonable time and at no charge to you.

7. Third-Party Links

Our website may contain links to other websites, such as Google Maps or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any site you visit through a link on our pages.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

9. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for data transmitted between your browser and our server. No method of transmission over the internet is completely secure, but we use industry-standard practices to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy, or if you want to exercise your rights regarding your personal information, contact us at: